Video: Jo-Anne Ruhl Interview | Duration: 74s | Summary: Jo-Anne Ruhl, Managing Director and Vice President, Australia and New Zealand, discusses the most impactful insights from Workday Elevate Auckland 2026. Ready to talk? Get in touch.Talk to Sales | Chapters: AI and Trust (0s), Go Kiwi (37s) Video: Jonathan Brabant Interview | Duration: 142s | Summary: Jonathan Brabant, Senior Regional Sales Director - New Zealand, discusses the most impactful insights and his favourite takeaways from Workday Elevate Auckland 2026. Resources:Workday for New Zealand Ready to talk? Get in touch.Talk to Sales | Chapters: Introduction & Welcome (0s), Event Atmosphere (12s), Trust and Reliability (47s), AI Agent Builder (93s), Closing Remarks (133s) Video: Matt Lovell Interview - Workday GO Launch | Duration: 37s | Summary: Matt Lovell, Senior Regional Sales Director, discusses the launch of Workday GO at Elevate Sydney 2026. Resources:Workday GO Ready to talk? Get in touch.Talk to Sales | Chapters: Workday Go Launch (0s) Video: Voices of Elevate Sydney: Top Takeaways | Duration: 591s | Summary: Live from the ICC Sydney floor, Geena from Workday catches up with attendees at Workday Elevate Sydney to get their unfiltered first impressions. | Chapters: Welcome and Introductions (0s), Workday AI Implementation (111s), AI Journey Experiences (159s), Keynote Insights (253s), Event Reflections & Advice (302s), Event Reflections (460s) Video: Real Reactions: Inside Workday Elevate Sydney | Duration: 198s | Summary: What did attendees actually think of Workday Elevate Sydney? Karen from Workday listens to top takeaways and favorite moments directly from the crowd. | Chapters: Conference Introduction (0s), Nicks Introduction (48s), AI Recruitment Solutions (87s), Event Outlook (137s) Video: Voices of Elevate Auckland: Top Takeaways | Duration: 660s | Summary: Live from the NZ ICC floor, Geena from Workday catches up with attendees at Workday Elevate Auckland to get their unfiltered first impressions. | Chapters: Welcome to Workday Elevate (0s), Data Foundation Work (76s), Workday Implementation Experience (106s), AI Workforce Transformation (168s), AI Workforce Journey (264s), Trust and Innovation (339s), Planning Agent (461s), Conference Reflections (504s) Video: Opening Performance | Summary: Welcome to Country Performance at Workday Elevate Australia. Video: Workday Executive Keynote | Summary: Executive Keynote with Jo-Anne Ruhl, Managing Director and Vice President, Workday. Resources:Blog: Australia's AI Moment Won't WaitBlog: Leading With Clarity in a World That Won't Slow DownReport: Beyond Productivity: Measuring the Real Value of AI Ready to talk? Get in touch.Talk to Sales | Chapters: Welcome to Elevate (12s), Navigating Complexity (111s), Trust and Values (247s), AI Friction Challenges (336s), Business Readiness Gaps (495s) Video: Workday Innovation Keynote | Duration: 2097s | Summary: Innovation Keynote with David Wachtel, GM - HCM, VNDLY and People Analytics, Workday. Ready to talk? Get in touch.Talk to Sales | Chapters: Welcome and Introduction (11s), The Agentic Shift (35s), AI Guardrails (96s), Workdays AI Advantage (175s), Lawless Agent Risks (225s), Lawful Agent Demo (333s), AI Superintelligence (405s), Meet Sana Interface (477s), Cross-System Integration (570s), Workflow Automation (640s), Workday Agents (829s), AI Learning Agents (943s), Self-Service Agent (1090s), Procurement Intelligence (1287s), Workday Build Platform (1621s), Agent Configuration (1742s), Cross-Platform Integration (1856s), Workday Go Solution (1917s), Closing Vision (2028s) Video: Telstra Customer Story | Summary: Customer Keynote with Niki Rose, Workforce Experience and Capability Executive, Telstra. Resources:Demo: AI-Powered ERP: The Workday Platform Ready to talk? Get in touch.Talk to Sales | Chapters: Working Parent Introduction (11s), AI and Workplace Challenges (102s), Connected by Design (184s), Paradox Implementation Strategy (272s), AI-Powered Learning (442s) Video: Westpac New Zealand Customer Story | Duration: 770s | Summary: Customer Story with Marc Figgins, Chief People Officer, Westpac New Zealand. Resources:Demo: Workday Human Capital Management Suite Software Ready to talk? Get in touch.Talk to Sales | Chapters: Welcome and Introduction (11s), Transformation Journey (71s), People Strategy Pillars (142s), Workday Journey Begins (234s), Implementation Strategy (325s), Workday Impact Results (441s), Future and Trust (623s), Partnership and Success (702s) Video: Assurity Consulting Customer Story | Duration: 988s | Summary: Customer Story with Garth Hamilton, Co-Founder & Managing Director, Assurity Consulting. Resources:Demo: Workday Human Capital Management Suite Software Ready to talk? Get in touch.Talk to Sales | Chapters: Introduction & Welcome (11s), AI-Driven Change (104s), Quality in AI (245s), AI and Human Partnership (331s), Expert-Driven AI (465s), Internal AI Enablement (618s), Why Workday (827s), Future and Closing (933s) Video: HR Strategy & Vision / Demo | Summary: This session unveils a vision for a New Work Day for HR—a fundamental shift from systems that simply track work to those that actively enable it through Agentic HR.Grounded in three core imperatives, this strategy demonstrates how Workday’s Enterprise AI platform reinvents core HR with trusted AI, delivers a new level of business value, and builds for the future through a unified, AI-driven architecture.By leveraging Workday’s unparalleled context—encompassing 75 million users and 20 years of experience—HR leaders can now deploy specialised agents across payroll, recruiting, and performance to eliminate "talent trapped in trivia" and allow their teams to lead with empathy and creativity. Resources: Demo: Workday Human Capital Management Suite Software Ready to talk? Get in touch.Talk to Sales | Chapters: Welcome and Introduction (11s), AIs Transformative Impact (73s), Customer AI Challenges (198s), AI in HR (319s), Agentic HR Foundation (422s), Contextual AI Agents (573s), Workdays AI Strategy (662s), Job Architecture Agent (827s), Job Architecture Agent (998s), Performance and Recruiting AI (1324s), Recruiting Agent Demo (1508s), Candidate Experience Results (1939s), Candidate Experience Agent (2029s), Always-On Candidate Experience (2113s), Automated Interview Scheduling (2189s), Strategic Impact (2285s), Frontline Worker Agents (2351s), Building for Tomorrow (2585s), Agent Ecosystem Investment (2689s), Implementation and Results (2784s) Video: HR Customer Deep Dive | Summary: Join Starlight Children’s Foundation’s Kelly McFadden (Head of People and Performance) and AGL’s Melissa Dorey (Head of People Digital Experience) as they share their Workday journey with Matt Lovell, Workday’s Medium Enterprise Sales Director. Resources:Blog: How Mastercard Builds a Culture of Belonging in an AI-Powered WorkforceDemo: Workday Human Capital Management Suite Software Ready to talk? Get in touch.Talk to Sales | Chapters: Welcome and Introductions (11s), Career Development Challenges (73s), System Consolidation Challenge (169s), Career Hub Adoption (380s), Platform Integration Benefits (593s), Progress Over Perfection (691s), AI Readiness Foundations (773s), Implementation Lessons Learned (905s) Video: Deloitte Partner Lens: What We Can Learn from Healthcare about AI | Duration: 1742s | Summary: Join the CHRO and CFO at HammondCare as they share their Workday journey including how the shape of work is evolving, including the growing complexity of AI in care settings, and what leaders must do to enable workforce capability, trust, and adaptation at scale. Hosted by Deloitte they also explore how the evolving partnership between CFO, CIO, and CHRO is shaping decision-making, value realisation, and workforce outcomes. Resources:Blog: Inside Anglicare's Move to a Skills-Based Hiring Model Demo: Workday Human Capital Management Suite Software Ready to talk? Get in touch.Talk to Sales | Chapters: Healthcare AI Introduction (11s), Financial Constraints Management (157s), Workday Implementation Benefits (282s), Workday Implementation (569s), Executive Role Convergence (788s), Cross-Functional Collaboration (1042s), Future Outlook (1337s) Video: Finance Strategy & Vision: A Practical Look at AI Agents in Finance | Duration: 3319s | Summary: Hear the latest insights on the state of AI in Finance for 2026, exploring how Workday customers are navigating the shift from simple automation to autonomous agents. You’ll get an early look at upcoming Workday features and releases including Workday Finance Agents, as well as a sneak peek at building a Finance AI Agent. Resources:Blog: How CFOs Can Govern the 'Black Box' of AI in FinanceReport: Realising ROI from AI Agents in Finance Ready to talk? Get in touch.Talk to Sales | Chapters: Finance Track Welcome (11s), AI in Finance (87s), Measuring AI ROI (177s), Data Quality Foundation (263s), AI Training Mandates (403s), AI Maturity Levels (524s), Cloud ERP Modernization (644s), Product Vision AI (781s), Finance AI Vision (918s), ERP Deterministic Platform (1003s), Workday Platform Architecture (1123s), Agentic Finance Vision (1284s), Agent Demonstration Transition (1465s), Financial Analysis Agent (1559s), Cost and Profitability Analysis (1748s), Productivity and Automation (1919s), Contract Agent Review (2105s), Audit Confidence (2308s), ROI and Early Adoption (2785s), Agent System of Record (2936s), Governance and Control (3251s) Video: Finance Customer Deep Dive | Summary: Join Workday's Esther Monks as she leads an insightful conversation with Finance Leasers including: Nicole Ebejer (Group Controller and Interim Global Head of GRC, Bravura Solutions), Thomas Schroeder (Managing Director, Global Workday Financials, Accenture), and Laura Garrett (Senior Manager, Finance Transformation and Cloud ERP, Salesforce). This powerhouse panel dives into real-world strategies for managing risk, driving global compliance, and leveraging data to build a more agile, resilient finance function, equipping you with the actionable insights needed to modernise your own financial operations. Resources:Blog: AI in Finance: What's Holding Australian CFOs Back?Report: Realising ROI from AI Agents in Finance Ready to talk? Get in touch.Talk to Sales | Chapters: Panel Introduction (11s), Career Journeys (78s), Team Roles Overview (167s), Evolving Finance Roles (259s), Accounting Center Implementation (444s), Strategic Finance Shift (594s), Implementation Strategy (732s), Business Self-Service (1144s), Change Management Strategy (1395s), Change Management (1549s) Video: Accenture Partner Lens: APA's Journey to Unified Finance on Workday | Duration: 1717s | Summary: Hear directly from APA's Finance and Procurement leaders as they take you behind the scenes of their Workday journey - from implementation to life after go-live. They look to share how operating on a single tenant with a shared data model has fundamentally changed the way their teams collaborate and make decisions, and why intelligent workflows and automation deliver more value than most expect. Whether you're exploring Workday or already on the journey, this session delivers honest insights, practical lessons, and a glimpse of what's possible when Finance, Procurement and HR finally speak the same language. Resources:Blog: AI in Finance: What's Holding Australian CFOs Back?Report: Realising ROI from AI Agents in Finance Ready to talk? Get in touch.Talk to Sales | Chapters: Welcome and Introduction (11s), Unified Platform Benefits (227s), Implementation Insights (688s), Closing Remarks (1546s) Video: Technology Strategy & Vision / Demo: Accelerating Transformation with an AI-First Open Platform | Summary: As AI moves from experiment to core infrastructure, CIOs are the primary architects of the machine-human workforce. This keynote sets the stage for the IT track, exploring how Workday’s open, AI-native platform eliminates technical debt by unifying the enterprise’s two most critical data sets: People and Money. We move beyond the hype to show how an open architecture allows IT leaders to stop simply maintaining systems and start orchestrating intelligence—creating a flexible digital backbone that turns raw data into measurable business agility. Resouces:Blog: A Better Way to Work: A Day in the Life With SanaDemo: AI-Powered ERP: The Workday Platform Ready to talk? Get in touch.Talk to Sales | Chapters: Technology Track Welcome (11s), Future of Work (94s), Legacy to AI-First (334s), Managing AI Agents (619s), Vertical AI Platform (765s), Capacity Planning Agent (1122s), Candidate Engagement Agent (1479s), Sana Platform (1931s), Third-Party Integration Demo (2153s) Video: Technology Customer Deep Dive | Duration: 1799s | Summary: As we enter the era of the "blended workforce," IT leaders are no longer just managing systems—they are architecting the future of work. Join senior IT leaders from Auckland University and Beca for a deep dive into how New Zealand’s leading organisations are moving beyond basic automation toward an AI-driven operating model. Resources:Demo: AI-Powered ERP: The Workday Platform Ready to talk? Get in touch.Talk to Sales Video: The AI-Ready Enterprise: Customer Discussion | Duration: 1794s | Summary: As we enter the era of the "blended workforce," IT leaders are no longer just managing systems—they are architecting the future of work. Join senior IT leaders from Hungry Jacks and St John of God Health Care for a deep dive into how Australia’s leading organisations are moving beyond basic automation toward an AI-driven operating model. Resources:Demo: AI-Powered ERP: The Workday PlatformBlog: Should CIOs Treat AI Agents as Apps or Digital Employees? Ready to talk? Get in touch.Talk to Sales | Chapters: Technology Track Introduction (17s), Speaker Introductions (70s), Pre-Workday Challenges (124s), Governance and Compliance (608s), AI in Recruitment (786s), AI Use Cases (905s), Lessons and Recommendations (1165s), Final Advice & Takeaways (1539s) Video: KPMG Partner Lens: The Future of AI: What’s Real, What’s Next, and What Leaders Must Do | Duration: 1826s | Summary: AI is everywhere — but beyond the hype, what’s actually real, what’s delivering value today, and what will truly matter for enterprises over the next 3–5 years?Join KPMG for an executive panel featuring CIO’s from Estia Health and Swinburne University of Technology as they cut through the hype to examine the real opportunities, risks and hard truths of AI adoption. Set against Workday’s accelerating AI investments, the discussion will explore governance, operating models and the evolving role of technology leadership, with a responsible AI perspective, joined by Professor Nicholas Davis from the UTS Human Technology Institute. Resources:Demo: AI-Powered ERP: The Workday PlatformBlog: Is Your AI Leaking? How to Audit Your Shadow Agent Risk Ready to talk? Get in touch.Talk to Sales | Chapters: AI Session Introduction (20s), Panelist Introductions (168s), HTI Research Introduction (263s), AI Misconceptions (478s), AI Governance and Controls (681s), Trust and Governance (900s), AI Adoption & Governance (1189s), AI Governance Structure (1299s), AI Implementation Challenges (1469s), Student Retention Case (1611s), Closing Remarks (1776s) Video: Datacom Partner Lens: What It Really Takes to Run Workday at Scale in the Public Sector | Summary: What does it really take to run Workday at scale in the public sector? Join leaders from the Ministry of Health for a fireside conversation on the real-world lessons learned. Hear how Datacom has implemented Workday alongside Datapay to make payroll powerful, embed HR platforms, and deliver lasting operational impact well beyond go-live. Resources: Demo: Workday Human Capital Management Suite Software Ready to talk? Get in touch.Talk to Sales | Chapters: Welcome and Introductions (14s), Team Introductions (137s), Catalyst for Change (269s), Platform Selection Process (463s), System Impact & Results (757s), Implementation Benefits (1103s), Implementation Challenges (1192s), Implementation Challenges (1399s), Rapid Fire Insights (1526s), Implementation Advice (1635s) Video: Adaptive Planning Strategy & Vision: Shape the Future with Workday Adaptive Planning | Duration: 3487s | Summary: In unpredictable times, unified planning builds resilience. Discover how agentic AI drives smarter, faster decision-making across finance, HR and operations. Resources:Report: Workday Adaptive Planning: 5 Innovations Redefining Modern PlanningReport: The Total Economic Impact™ of Workday Adaptive PlanningFree Trial: Workday Adaptive Planning Ready to talk? Get in touch.Talk to Sales | Chapters: Welcome and Introduction (11s), AIs Workforce Impact (374s), AIs Dependencies (480s), Automated Planning Workflow (622s), Data Foundation (1101s), Data Foundation & AI (1305s), Planning Agent Demo (2059s), Adaptive Decision Intelligence (2522s), Live Product Demo (2847s), Closing Remarks (3374s) Video: Adaptive Planning Customer Deep Dive | Duration: 1735s | Summary: Join Fraser Bearsley, General Manager, IDX and Antiona Scorciapino, General Manager – Finance Business Partners, Mission Australia, in conversation with Vince Randall, as they share their journey and success with Workday Adaptive Planning. Resources:FP&A Customer StoriesBlog: The State of AI in FP&A Right NowFree Trial: Workday Adaptive Planning Ready to talk? Get in touch.Talk to Sales | Chapters: Speaker Introductions (11s), Pre-Adaptive Challenges (166s), Pre-Adaptive Challenges (282s), Business Case Success (354s), Reporting and Integration (475s), Reporting Transformation Results (583s), Adaptive Reporting Benefits (755s), Forecasting Flexibility (884s), Reporting Surprises (1041s), Scenario Analysis Power (1157s), AI and Future Plans (1265s), Cultural Change Management (1443s), ROI and Self-Service (1539s), Cost Savings & Future (1630s), Session Closing (1717s) Video: Tridant Partner Lens: Transformation from the Inside | Duration: 1684s | Summary: Real decisions, live lessons from one of Australia's leading fintech platforms, Hub24 is a platform business built on the promise of smarter, more connected finance for its clients. Now they're applying that same ambition internally, transforming their own FP&A function with Workday Adaptive Planning. Clinton Wells joins us to share what that journey looks like right now, the complexity, the breakthroughs, and what finance leaders at any stage of transformation can take away. Resources:Free Trial: Workday Adaptive Planning Ready to talk? Get in touch.Talk to Sales | Chapters: Welcome and Introductions (11s), Trident Introduction (93s), Introduction to HUB24 (208s), Hubs Finance Vision (267s), Reporting First Approach (404s), Streamlining Reporting Processes (698s), Business Metrics Evolution (1106s), Conclusion and AI Future (1290s) Video: Student Strategy & Vision | Duration: 2458s | Summary: As the higher education landscape evolves, the shift from fragmented legacy systems to a unified platform has become a strategic imperative. This session explores Workday customer outcomes and our latest product innovations designed to meet the unique needs of modern institutions.We will dive deep into Workday Student, showcasing how a cloud-native student information system (SIS) transforms the student and administrative experience. Furthermore, we will discuss why a unified data core is no longer just an operational advantage but the essential foundation for leveraging Artificial Intelligence. Discover how integrated data empowers institutions to move from reactive reporting to predictive insights, ensuring agility in an increasingly complex academic environment.Resources: Webinar: The AI-powered Student JourneyBlog: Rethinking Tertiary Education: Preparing for an AI-Powered FutureWorkday Student Quick Demo Ready to talk? Get in touch.Talk to Sales | Chapters: Welcome and Introduction (11s), Higher Education Growth (236s), Higher Education Adviser (434s), Student Growth Metrics (643s), Product Capabilities Overview (837s), Personalized Student Experience (1009s), Student Administration Agent (1314s), Transfer Credit Skills (1438s), Academic Requirements Skill (1746s), Student Data Insights (1890s), Early Adopter Institutions (2063s), Student Experience Demo (2126s), Closing Remarks (2321s) Video: Student Demo | Duration: 1359s | Summary: Watch Workday Student demo live and uncover common challenges such as recruiting, student journey's, paperless request forms and our AI powered capabiliites. Resources:Webinar: The AI-powered Student JourneyBlog: Rethinking Tertiary Education: Preparing for an AI-Powered FutureWorkday Student Quick Demo Ready to talk? Get in touch.Talk to Sales | Chapters: Introduction and Setup (11s), Student Mobile Experience (93s), Student Journey Navigation (199s), Profile Management (283s), Workday Recruiting Solutions (411s), Credit Transfer Rules (597s), Request Framework Demo (932s), Closing and Next Steps (1139s) Video: Student Customer Deep Dive: Leader Panel | Duration: 1243s | Summary: Join us for a powerhouse discussion on the sector's biggest pain points and lessons. Michael Johnston will be joined by Australian tertiary leaders, including Mark Erickson, Registrar at the University of Sydney, and Connie Merlino, Secretary and Academic Registrar at RMIT University for a quality panel. Resources:Webinar: The AI-powered Student JourneyCustomer Story: Pensacola Leverages Workday Student and ExtendWorkday Student Quick Demo Ready to talk? Get in touch.Talk to Sales | Chapters: Panel Introductions (12s), Panel Introductions (104s), Value of Degrees (139s), Regulatory Challenges (416s), Predictive Model Impact (600s), Student Experience Vision (751s), Lifelong Learning Models (953s), Post-Graduation Outcomes (1082s), Closing Remarks (1192s) Video: Student Customer Deep Dive: Pensacola State College | Duration: 2515s | Summary: Hear from Michael Johnston of Pensacola State College who will share their transformation story, discussing the "why" and "how" behind their Workday Student implementation journey which drove a 43% increase in full-time registration over two years and saved over 40K+ paperless requests. Resources:Webinar: The AI-powered Student JourneyCustomer Story: Pensacola Leverages Workday Student and ExtendWorkday Student Quick Demo Ready to talk? Get in touch.Talk to Sales | Chapters: Welcome and Introduction (11s), Legacy System Evolution (216s), Student Recruiting Module (318s), Student Application Process (679s), Paperless Student Processes (1022s), Request Frameworks (1188s), Johnnys Journey (1302s), Student Risk Assessment (1518s), Advising Cohorts (1751s), Student Journeys (1874s), Faculty Workload Management (1994s), Dashboards and Analytics (2230s), Closing Reflections (2435s)

Transcript for "Deloitte Partner Lens: What We Can Learn from Healthcare about AI": Good afternoon, everyone. I hope you're feeling very energized after lunch and the day that you've had, and thank you so much for joining us today in our conversation about health care, AI, and everything around that. So you will have heard, no doubt, throughout the ICC today and probably everywhere you've been in the last little while that we're at another cusp of the technology revolution. I think that that is you know, at the same time, we're still, in many of our organizations, talking about the move to cloud, and suddenly we're talking about AI and agents and everything that goes within it. And it's interesting from a health care lens that we're also looking at the fact that we're in supply shortages of care workers. We're constantly needing to deliver more human centric care. And at the same time, we've got an industry that is propelling in their use of AI and Agentic in probably a much faster way than many other industries. So today, I'd like to explore some of that intersection, and look at how we're kind of working those things together. And we're very privileged to have three amazing leaders with us today who we're going to explore those those with. So welcome. Thank you for joining us, Jo, Rory, and Alicia. I'd like to start with one question, for all of you, actually, is what do you believe the single biggest challenge is in health care today? Jo, would you like to start? Sure. Well, I think it's, the increasing complexity of care and, the workforce capability required to deliver that. And as you mentioned earlier that, the the workforce shortages are real. For us, we need to think about, our nursing minutes, our care minutes, how do we get the mix of all of that right, and how do we free up our our frontline workers to be able to spend more time caring and less time doing administrative onerous tasks. So, yeah, building that, finding the workforce, keeping the workforce, and building their capability. Yeah. Yeah. Not not a small challenge. Indeed. And Rory? Well, thanks, Kylie. So so I'm the CFO for Hammond Care. So, not surprising I'm interested in margins and and costs and and and revenue and so forth. So so in our sector, aged care, hospitals, the the challenges we face is that our prices, our revenue streams are are fixed, and, also, we have mandated, costs. So Joe was just talking about nurse minutes and also carer minutes and so on. So I would say in our sectors, sort of managing all of these conflicting items, there are kind of constraints all over the place. And so our job, my job in particular, is to try and take take the data that we have, try and maximize, outcomes. We want to make sure that our people are obviously looked after properly. We wanna make sure our patients, residents, clients are looked after, and also importantly that our business is financially sustainable. So I would say, for me, the big challenge is trying to keep all of those, various items, kind of in balance. Yeah. Theo, I know I think what Rory is describing is what we see a lot across aged care in particular. You know, you're living working in a very highly regulated environment, a lot of reporting requirements to government, trying to manage within a cost envelope that's set for you and trying to manage all those little bits in your supply chain as well as all those shortages around resources and carers. And then also you have some challenges with a lot of those carers are culturally and linguistically diverse. English may not be their first language. So trying to make sure that you're providing a great service to them so that they stay with you and to your patients who are so or clients are so important. So it is it was really a tricky environment, I think, for aged care, and you're hearing from a lot of providers that they really are trying to think about how can they take away those low value tasks that are taking people away from care. Like, I love what you mentioned earlier, what Hammond always says, which is more time holding hands and less time holding pens. And I think that's the goal for most of the providers in the sector is to try to find a way to, use, and sometimes it's technology or other things to think differently about how you deliver those models of care so that you can make the best of the workforce that you have and allow them to spend a lot more quality time with patients and clients depending on the setting rather than filling in forms and and documenting care. Because to Rory's point, you've got these very slender margins you're working with, and you really, you know, you go a little bit too far this way and you're worried about quality and safety, a little bit too much this way, and you're financially unsustainable. And we have seen, you know, several aged care providers really struggle in the financial sustainability arena, and that's not the best thing for Australia. We have to make sure that the sector is viable because we've got more and more people aging, and some of us are closer to needing those care that bit of care than others. And we wanna make sure there's fantastic care waiting for us there when when we get to that point in time. Yeah. Very good points. And for context for the audience, Hammond Care have been live on Workday for almost a year. And I I suppose I wanna ask the question of, you know, when you look at those challenges, were they part of your decision to to look at a platform like Workday? And and I suppose then following on from that, are they you know, what are you looking forward to from a platform that's now securing your data and especially around your people in order to be able to, you know, start to make some changes in some of those challenges. So, Jo, I might start with you again on that. Yeah. Sure. So, yes, absolutely. Those workforce challenges, were definitely part of the reason why we looked for, for a platform like Workday. When you don't really have a great picture of your current workforce, let alone thinking about workforce planning and talent pipelining, it makes it incredibly difficult to to address those challenges. So, having that single source of truth, and then being able to really leverage the technology to think about, you know, how we're how we're attracting the right talent, and how we're getting faster and better at that. You know, there's a there's, there's intense competition for great nurses and, RNs, EMs, care workers. So the faster that you can get to those candidates and, them having a great experience, the the more that you can, you know, really, deliver the quality care outcomes that you want to for your residents, clients, and and patients. Yeah. Yeah. And, Rory, you know, when you look at, you know, analyzing and being able to get a picture of of of all of that, How are you looking to to use platforms like Workday to kinda get you the answers that you need to be able to sort of run your business in that way? Yeah. So maybe just to add to what Joe was saying there. So I suppose, in some ways, I'm a sort of a a user of Workday for the team that I manage, which is the finance team and some other teams and so on. So I'm using I'm using the platform to sort of understand my team, manage all kinds of things within the team. And then I use the data, for the organization as a whole, mostly sort of the front line. So starting with the first one, sort of using the system and and so on, I would say it's been a a step change, for me, in the sense that, previously, our processes were were sort of very scattered, different processes for different, tasks. So for me, a big benefit of being in the Workday platform is that sort of a one stop shop for anything that's that's got to do with my team members. All the data is there. One of the things we're kicking off for the first time now in the system is, our performance appraisal process. We call it Korean, conversations. And so that's all in the tool now. So previously, it was kind of all manual and so on. So for me, there's been a significant productivity enhancement, just in the way I interface with the people team, I interface with my people, and and workflows all going through this kind of one one central place. So that's that piece of it. On the other side, our our sort of stack of, digital assets, comprised very significant investments we've made in Salesforce, kind of on the CRM side, all the information about our clients and and residents and so on. And then some care systems that we have, looking after some of the clinical, stuff. And then the people side of our business was really made up of the payroll system, ICRIS, and then also our time and attendance system, UKG. So so there was this this missing piece, which was all about employees and all the information around employees. So we we went to market, looked at looked at alternatives, and and landed on Workday. And the benefit that we have, that I have now is that we've got this great database of all the information, Joe, you were calling it, I guess, the source of truth. So so no longer we're trying to sort of extract data out of our payroll system to make things work. We've got this central repository of of our 5,000 odd people. And and that's very important for me because, in our business, depending on the line of business, 70 to 80%, of our cost, structure is the people cost, right? So just a few points of change impacts our margins significantly in a very constrained sector. So it's great to have all this information. Then what we can do is we can take this information and the way our business is structured, depending on, again, the line of business, but in our residential aged care, for example, we manage nursing homes. We've got about 20 nursing homes. And then within each nursing home, we have what we call cottages, sort of clusters, where we have maybe between ten and fifteen residents. And with Workday now, we've got all this information. We've got all the the right setups so that we can now actually map margin costs right down into the cottage level. We can we can understand what is the roster that has been set, versus the revenue we get for that cottage. And then we can also manage things, I suppose over time, agency costs. So we can really get into a very granular level of detail to understand what's happening, at that lower level in the organization. So so that's given us a real advantage that we did not have before because we didn't have the sort of data set to work with. So you're able to now look at leakage and things like that and actually know where the problems are, from an operational perspective. Yeah. And and I suppose the the analysis is very powerful because what you can start doing, and we we only just on the sort of early stage of some of this AI stuff, but you can start looking at trends. You can you can try and understand different cottages, the acuity. There's a term that we use in the sector called ANAC, which is sort of our our revenue instrument, the government subsidies. We can compare that against the costs and the rosters, in that, cottage very quickly. We can see trends. We can see outliers now. So I see a great opportunity in the future, of being able to have a lot of that data at my fingertips, looking at it quickly, understanding what needs, what needs to change, and then being able to act on it very quickly. Yeah. That's really powerful, isn't it? Because I think before, that's the difficulty. You know there's leakage somewhere, but you don't know where. Right. You don't know how much there is. And as we said, when the margins are so tight, you can't really afford to have that, you know, huge blurts and agency costs and things like that. And that probably leads quite well into the next question or the I suppose a comment in a way that I think we're we're finding that the roles of this, like, CIO, the CFO, and the CPO are becoming much closer together. Decisions around our people, around our technology, and around our workforce are now being made and need to be made together. So I'll just probably post each year. Maybe unless you can start with what are you seeing in the industry, especially around the office of the CIO, and how's that changing as far as their role in organizations, especially in health care? Yeah. Look. I think you're seeing a convergence of interests, around those sort of three key critical executive roles where, as Rory pointed out, workforce is our single biggest cost in health and aged care by a long shot, And managing that workforce closely and the costs related to it is absolutely business critical. So the CPO and CFO working hand in glove with that is extremely important. But the CIO has a key role to play in ensuring that people like Rory and Joe have the right information and data to be able to operationally act on that information. So having the right platforms, having the right data, making sure where that data is mastered and then being able to enable some of that analysis. So we are seeing a real emergence around AgenTek workforce. So, again, that brings those three offices very closely together as the CFO, CPO, and CIO really needs to work out where are the priority areas for that agentic workforce to have a role and how can that help the organization to remove some of those low value tasks or, again, to Joe's point, there's a real hunger games on for staff. You know, how do you make sure you're the first person out with recruitment that you're nabbing the best talent? And sometimes that's through agents that don't sleep and can be out there recruiting while the rest of us are having a wine on a Saturday night, and somebody else is going, oh, wow. This is amazing role at Hammond Care. So we're definitely seeing a lot of that as a as a trend. So the three key executive roles need to be very tightly aligned in terms of what do each of them wanna get out of systems and solutions and what's important to them. And it's extremely important for the voice of the CFO and the CPO to be leading some of these business change, activities hand in glove with the CIO. So the decisions aren't made that they have to then live with that don't provide them the information that they need in order to run their business as effectively as possible. And I think Rory and I were just talking before we came on. One of the key things we often see in the sector is a lack of integration between systems or a lack of enterprise level data where the data isn't mastered in one place. And then that removes the opportunity to make some key decisions. But it also takes away the opportunity cost of being able to think about things like data and analytics tooling and agentic solutions. It just becomes that much harder to run them over the top confidently. So that's that's kind of the sort of thing we're seeing locally and globally across the care sector. Yeah. And I know you, Hammond Care, aren't necessarily there yet, but we have been hearing today, those that have joined different sessions about the fact that, of course, Workday is set up already to be able to onboard and importantly offboard agents. And it is certainly something that is, you know, in our near future. But I suppose to Joe and Tory, what do you feel your roles are changing in your leadership team already? How how is that, shift as far as the discussions you're having and the connections that you're having outside of what your role may have been even a few years ago? Yeah. Is it okay if I go first CFA? So I think we from a from a people team perspective, we're needing to think very differently, about what work looks like. I think, as, you know, technology, starts to change the nature of work, we're really going to have to think about how do we flex capabilities to where the problems need to be solved or where the work needs to be done. So, yeah, I think we're gonna have to reinvent ourselves, to some extent. The old, you know, this is the job description, and this is the this is the task, is is really going to shift to a series of, capabilities and flowing those capabilities to the work. So how we think about technology supporting that will be important. I think the other thing is, we know the research research tells us that, meaningful work is the thing that, drives both employee engagement and performance. And, certainly, we know people who join us join us because they wanna care for vulnerable people. And meaningful work is is not filling out HR forms or, you know, writing laborious care plans. It is about, yeah, give giving them more time to to care. So I think, you know, the people the CPO needs to work really closely with the CIO in terms of helping them think about what is the employee experience, how does that, relate to your unique or differentiated EVP, and then really helping, embed that those changes and those capabilities across across the business. I think, what we love our technologists, and they're great at, you know, doing their coding and all of those sorts of things. And and they do think about the user experience, but I think, you know, there needs to be a real partnership there in terms of how how you bring those changes to to the workforce and really, delight them and and enable that meaningful meaningful work for them. And then, you know, the CFO pays for it. So your role hasn't changed. No. So, look, I think to my my contribution to that would be to your point, Alicia. I think, the collaboration that Joe and I and Craig have and how we sort of, you know, work together on on on all kinds of things, I think those roles have come together, more so. And and I think, the you know, our organization, I would say, in the last few years, we've made enormous investments in digitalization of all kinds of things. That trend is not going to slow down. We will continue to spend, for us, tens of millions of dollars, which is very significant for our organization on improving, the customer experience, improving some of our regulatory items and so on. But, of course, also our workforce, and and as we said earlier, workforce is going to be already is a constraint in some ways and will continue to be a constraint. So we have to we have to be able to work in a way that, creates, a workforce that is excited to to work for us and, and that is engaged with our residents and so on. And and just the metric we were looking at the other day was in one of our one of our, teams we've seen, attrition, in a large a large line of business. Our attrition has come down, you know, very significantly. And and the benefits that accrue from that are just enormous. You know, you you can't really put, enough emphasis on the fact that that means that those carers have got a longer relationship with the clients, so that creates sort of stability for clients. There's obviously all the costs around training people and onboarding and offboarding and so on. So just improving that experience, pays for itself many times over. So so the digitization using all of these new AI tools and so on, is the everyday discussion. Everyday discussion, Joe and I and Craig. And, and I think it's also quite exciting. I must say it it it gives us the opportunity to really, I guess, map our organization to be so much better in the future. Yeah. I think that's a really good point. I think, you know, we've probably all seen today and, you know, how Workday as well is, you know, setting themselves up, and always have set themselves up for that system of engagement and a system of action. And things like SANAA and Paradox and HighScore, we're seeing that expectation coming through from our workforce as far as having a system of engagement and the ability to action without, you know, needing to to be clicking all the way through. So, Lucille, you know, we we've kinda seen it in, I suppose, some of the patient care and and health care is kinda, as I said at the beginning, leading the way in some of these, you know, tools and, agents and different AI tools. But from a this is a data perspective, and we're looking at those back office kind of functions, how are you seeing clients across the sector set themselves up in order to take advantage of technology like what Workday is putting into the market now? As you said, we're seeing a lot of, solution providers really thinking about building a Gentek straight into their workflows so that their systems of record are no longer just systems of record, but actually the system that you're engaging with and having a positive engagement experience with. Because it is more natural to say you wanna navigate somewhere than go and click around a screen and try and find the right place. So we're definitely seeing that grow exponentially across the sector. So it's both the engagement within the platform and then the the bots and AI agentic workforce sitting over the top. And I think a lot of it's driven by necessity. You know, as you've heard a lot today, we have a shortage of workforce in health and aged care. So they are innovating. They really are thinking about, well, how can my finance system, my HR system work better together with my system of record around patient acuity and how the patient's doing to manage the patient's risk and the care workforce more effectively to provide them with decision support and things like that. And we are seeing that, you know, similar to what work they are doing. Because of that, clients are really thinking about, well, my data has to be right. My systems of record and data management and, you know, mastering of my data needs to be correct. And it's become really, really critical to think about those back office systems of ERP and HRIS and making sure that they are very tightly integrated. So we are seeing a a very much a convergence of those two key parts of the back office, and you'll see, a lot of solution providers providing really one database or one solution for that so that you don't have to deal with upgrades and integration issues that you have every single time. And then you have the agentic workflows built in, and you're building other agentic workflows over the top of other potential legacy solutions or solutions that maybe don't work quite so elegantly. But because they're so business critical, we are seeing people really thinking about the data related to those aspects of the of the solutions that they're implementing being so important. I mean, we had a lot of supply chain issues in in health and aged care. We look at COVID. One of the biggest challenges during COVID was trying to figure out where all the, you know, gloves and masks were, right, and and all of those kind of single use items. Trying to track them was very, very difficult because, surprisingly, we didn't have fantastic systems. And I think that kind of got got everybody really quite alive to supply chain challenges, and being able to manage that is so business critical to an environment where, you know, an infection in an an older care environment can be quite, fatal, you know, as we discovered during COVID, but that can happen at any time. You can have an outbreak of, of something, and you really need to make sure that you've got all the updated information on who's vaccinated in your workforce, where have you got, you know, your single use items that you might need for infection control. So I think that's become a lot more prevalent in our minds as we start to think about those back office solutions that perhaps weren't, you know, super sexy before, but now we realize are absolutely critical to running the business of health and aged care. Yeah. And I think, Jo, you and I have spoken at times about, you know, Workday being getting us to the starting gate. Like, it's kind of that those platforms that secure data, actually getting the data, knowing where your people are, and financials as well. It allows you to then be able to then take advantage of some of these things that are coming in the future, which is, you know, really exciting. Yeah. Absolutely. And I, you know, I feel like, so many times you think with a go live of a Workday system, you know, that that you're done, but actually that's it's really just day one. And, yeah, just continuing to leverage the power of the platform, particularly as it continues to develop. And we see more of the AI agents and, agentic AI developing and just thinking about the power of how we can leverage that. I saw a stat today, Rory and Arbour, in an executive meeting. Australia needs an extra 10,000 residential aged care beds every year for the next two decades to keep up with the demand. And you look at that versus our workforce, you know, we've got some gnarly challenges to solve. But health care and aged care is so rewarding. So, you know, if you're interested in thinking about a bit of a sector change, can consider that. But no. It's and so I am eternally grateful that we now do have this platform in place, to enable us to continue to, to face into these challenges for the people that we serve. Mhmm. And, look, I think, you know, our time here today is coming to an end, and I can't think of a better better place to to end on. So I wanted to thank you, the three of you, for joining us today and inspiring, us and giving us lots of great insights into the challenges, into the opportunities, and into, you know, where we're we're all heading. So thank you so much, and thank you all for joining us. And we look forward to seeing you around for the next rest of the day. So thank you very much. Thanks. Thanks for having